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  • Welcome to our Support Desk

    Below you'll find instructions for accessing the main areas of our support desk.

    Support

    Do you have a question?

    Simply submit a ticket and one of our support
    representatives will be in touch shortly to help you.
     

    Do you have an existing ticket?

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    updates, and read all of your existing tickets.
    ⊕ Create a Ticket   ✉ Check Existing Ticket

     


     

  • Create a New Ticket

    Note: If you've already created a ticket and just want to check the status of that ticket, click here.

    Red Desert Violin Contact Form

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    Most Asked Questions
    It says I don't have access to this video?

    Our lesson delivery system automatically gives you access to new units (new lesson videos) 1-2 weeks apart. Some units are two weeks long by design because they contain a lot of material to absorb. If you try to access a unit to which you have not yet been granted access, the system will tell you that you don't have access to it yet.

    You probably have not waited enough time for the system to "upgrade" you. If you believe you have waited long enough, send a request for help to support@reddesertviolin.com.

    How do I cancel my lessons?

    Cancelling your membership is easy. Just find the most recent email receipt from our payment processor, ClickBank. Click on the customer service links in that email, and from there you'll find the buttons to cancel. If you prefer, or do not have a receipt, you can also call ClickBank at 800-390-6035. You'll need your order number from the receipt or your email address.

    View More Questions

     

  • Live Chat

    Most Asked Questions
    It says I don't have access to this video?

    Our lesson delivery system automatically gives you access to new units (new lesson videos) 1-2 weeks apart. Some units are two weeks long by design because they contain a lot of material to absorb. If you try to access a unit to which you have not yet been granted access, the system will tell you that you don't have access to it yet.

    You probably have not waited enough time for the system to "upgrade" you. If you believe you have waited long enough, send a request for help to support@reddesertviolin.com.

    How do I cancel my lessons?

    Cancelling your membership is easy. Just find the most recent email receipt from our payment processor, ClickBank. Click on the customer service links in that email, and from there you'll find the buttons to cancel. If you prefer, or do not have a receipt, you can also call ClickBank at 800-390-6035. You'll need your order number from the receipt or your email address.

    View More Questions

  • Check Existing Ticket

    If you've already created a ticket and just need to check the status of that ticket, simply enter the email address you used to create the ticket below and click the button.

  • Click Here to Reset the Header

    You can customize the header by uploading two separate files.

    The background image and goes from the left side to the right side or the screen.

    The header image should contain your companies logo and anything else you wish to put on it. It will lay on top of the background image.

    The header image should be 1138 pixels wide and the same height as the background.
    Anything smaller than 1138 pixels will work as well (It centered across the top.)

    Below is an example of what your background image could look like:


    Below is an example of a header image. Note that it has a transparent background as it will lay on top of the background above (not required):


    Background Image:

    Header Image:

  • Edit Knowledge Base Articles

    Article Name Assigned Category Priority URL Hits T
    It says I don't have access to this video?Membership View2T
    How do I cancel my lessons?Membership View1T
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